 |
 |
 |
|
|
|
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Usually this error comes with sequence 30 on ST00001. This error indicates the bank routing number entered on your State return is incorrect. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the STATE tab on the top of the screen and then Save and Continue to the Direct Deposit or Direct Debit page and correct the routing number. If the routing number has been entered correctly you will need to contact your bank for a correct routing number. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error Code 0010 in Sequence 1307 indicates that the Third-Party Designee name or Pin Number entered is incorrect or has invalid characters. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each Next, select the Tax Summary tab on the top of the page and then Save and Continue to the Third-Party Designation information screen. The only characters allowed for the Third Party Designee are letters, single spaces and hyphens. The only characters allowed for the Pin Number are numbers. Your Pin Number can be any five digit number you choose except for all zeros. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0019 in sequence 1278 indicates the bank account number entered for direct deposit is incorrect. It cannot be longer than 17 characters and may only contain letters, numbers, spaces, and hyphens. This number can be found on the bottom of your check (usually in the middle). Please do not include the check number (this generally follows the account number). If you are still unsure, please call your bank. They will be able to provide the account number for you.. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Tax Summary tab on the top of the page and then Save and Continue to the Direct Deposit information entry screen to correct this error. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0020 in sequence 60 indicates that you have invalid characters in your name field. The only characters allowed are letters, single spaces and hyphens.
Next, select the Primary Information tab on the top of the page and Save and Continue to the Primary Taxpayer Information screen to correct this error. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0043 indicates that you are trying to claim yourself as the Qualifying dependent for Head of Household filing status. This is not allowed. You are required to enter a qualifying dependent other than yourself or choose another filing status. If the person listed as the qualifying person is a dependent, their name will appear next to the Head of Household filing status as well as in the dependent section.
Next, select the Dependent link on the right under Quick Navigation where you will "Edit" your qualifying dependent. There are several questions listed below your dependent’s personal information. You will need to answer "Yes" to the last question – "Do you want to mark this person as Head of Household qualifying dependent?" If you do not have a qualifying dependent you will be required to choose a different filing status. You can change your filing status by clicking on the Filing Status link on the right under Quick Navigation. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0063 indicates that you have chosen the filing status of Married Filing Joint or Married Filing Separate and your spouse’s SSN was not entered correctly. The IRS uses the first four letters of your last name to verify your SSN. Your name and SSN must be entered exactly as it appears on your social security card. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Filing Status link on the right side under Quick Navigation and then save and continue to the Spouse Information screen to correct this error. If you have entered your spouse’s name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for your spouse and will need to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0073 indicates that you have entered a filing status of Qualifying Widow(er) With Dependent Child but have failed to enter a dependent. You will need to either enter a dependent or change your filing status. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. To change your filing status, select the Filing Status link on the right side under Quick Navigation where you will choose another filing status. To add a dependent, select the Dependent link on the right side under Quick Navigation where you will enter a qualifying dependent. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
You are not allowed to electronically file Married Filing Separate when you live in a community property state. However, if you qualify to file Head of Household, you may use this status to e-file your return even if your spouse has filed Married Filing Separate. If your spouse has filed a return with a status other than Married Filing Separate, and you can not file as Head of Household, you will need to paper file this year. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Filing Status link on the right under Quick Navigation to correct this error. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0122 indicates that the federal EIN (Employer ID Number),(box b) on your W-2 was entered incorrectly. This is a nine-digit number and can not have any other characters. Please double check this number against your paper W-2. Also, please verify that you have entered your employer's name correctly. If you have entered the EIN as it appears, you will need to contact your employer to make sure it is entered on the W-2 correctly. If it is correct, you will need to paper file this year or contact the IRS at 1-800-829-1040 for more details. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Income tab at the top of the page and then the Wages, Salaries & Tips link on the right side under Quick Navigation. Click on W-2 to proceed to the W-2 Summary screen where you will EDIT each W-2 entered to correct your entry. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0134 generally occurs when you have claimed yourself as an exemption and also have indicated that someone else can claim you. The IRS allows only one exemption for each social security number per tax season. If someone else is claiming you, you will not be able to take a personal exemption. If you marked this exemption by mistake and no one else is claiming you, you will need to correct the error. If you did not mark this exemption by mistake and received this error please contact Customer Service for assistance. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Filing Status link on the right under Quick Navigation to correct this error. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0177 occurs when you have interest, dividends or capital gains in excess of $2600 and receive EIC. You need to file Form 4797 in order to claim EIC. This form will be generated automatically for you based on your entries. If you have received this error code please review your entries. If you are unable to locate the problem please contact Customer Service for assistance. This error indicates the amount of interest, dividends or capital gains entered require you to fill out form 4797 in order to claim EIC. If you do not wish to claim EIC you will need to Edit your dependent details screen. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Income tab on the top of the page. Please review any entries for interest, dividends or capital gains. You will then review your forms on the Examine, Verify and Print screen at the end of your return. If form 4797 is still not generated please contact Customer Service for assistance. If you do not wish to claim EIC, select the Primary Information tab on the top of the page and then the Dependent's link on the right side under Quick Navigation. You will then Edit each dependent and answer No to the question - Do you want to claim this person for EIC? Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0192 indicates that you have not entered any taxable income. Taxable income is required in order to e-file a return. If you did not receive any taxable income, you might not be required to file a return or due a refund. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next you will select the Income tab on the top of the page. You will first need to check any income reporting forms you may have received on the Income Checklist and then click Save and Continue. Enter any income received. If this is a joint return please be sure to designate which spouse the earnings are for by clicking on the appropriate name and SSN on the entry screen. If you do not have any earnings please consult the IRS at 1-800-829-1040 or contact Customer Service for assistance. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
In order to claim EIC, the relationship to the qualifying child must be: child, daughter, son, foster child, grandchild, sister, brother, niece, or nephew. These are the only categories permitted for relationship - Other is not an option.
Next, select the Dependent link on the right side under Quick Navigation. You will then “Edit” the dependent in question and either correct your relationship or answer “No” to the last question, Do you want to mark this person as Head of Household qualifying dependent? Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0207 indicates the relationship entered for your Head of Household qualifying dependent is incorrect. If the relationship for EIC equals child, daughter, son, foster child, grandchild, sister, brother, niece, or nephew, and the year of birth is not the current tax year, then the child must have lived with you for 7 or more months during the tax year. If the relationship is not one of the above, and the child was not born in the current tax year, the child must have lived with you all 12 months during the tax year.
Next, select the Dependent tab on the right side under Quick Navigation. You will then “Edit” the dependent in question and correct the error. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Congratulations on the birth of your new child! When the qualifying child is born in the current tax year you need to enter "Yes", the child lived with you for the entire 12 months. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependent tab on the right side under Quick Navigation. You will then “Edit” the dependent in question answer “Yes”, the child lived with you for the entire 12 months and then Save and Continue. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0243 indicates that your SSN has been used on a return with the filing status, Married Filing Separate, and the primary taxpayer (your spouse) has chosen to itemize their deductions. When this situation occurs, you must itemize your deductions as well. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Deductions tab on the top of the page and then the Itemized Deductions link on the right side under Quick Navigation. You will need to answer 'Yes' to the question "Do you want to itemize your deductions?" You will then need to answer 'Yes' when asked "If you were married during the tax year, will your spouse itemize deductions?" This will allow you to itemize even though the deduction does not exceed your standard deduction. If you feel this is incorrect, you may try to resubmit without making the correction. However, if your return is rejected again with the same error code, you will need to contact the IRS at 1-800-829-1040 for more details. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0292 indicates the Payer Identification Number is incorrect. The entry must be numeric. The first two digits of the Payer Identification Number must equal a valid District Office Code and the Payer Name Control must be significant. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Income tab on the top of the page and then the Gambling Winnings Information link on the right side under Quick Navigation. You will then select W-2G and "Edit" your entry. If you have entered the information exactly as it appears on your W-2G, you must contact the issuing company for corrections. You may also be able to find out additional details by contacting the IRS at 1-800-829-1040 or 1-800-808-4262. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0293 indicates the Payer Identification Number is incorrect. The entry must be numeric. The first two digits of the Payer Identification Number must equal a valid District Office Code and the Payer Name Control must be significant. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Income tab on the top of the page and then the Retirement Fund and Pension Income link on the right side under Quick Navigation. You will then select 1099-R and choose to "Edit" your entry. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Your extension has been returned by the IRS because your name and SSN (error 0315) or your spouse’s name and SSN (error 0316) do not match the IRS records. Please first verify the information you entered for you or your spouse to ensure it was entered correctly, as this is a very common cause of this error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Primary Information tab on the top of the page. The next few pages are the primary information as entered when you created your return. The IRS uses the first four letters of your name (and your spouse’s) to match to your social security number. If you have entered both your name and social security number exactly as it appears on your social security card you will need to contact the Social Security Administration as they are the record keepers for the IRS. They can be reached at 1-800-772-1213. If the information is incorrect, make the necessary changes. When correcting on our site, you must remove the entire SSN number and then re-enter it correctly. Our site does not allow you to just change one or two numbers. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0370 indicates your relationship to the qualifying dependent for child tax credit is incorrect. In order to claim the child tax credit, your relationship to the qualifying child must be: daughter, son, foster child, grandchild, sister, brother, niece, or nephew and the dependent's age must be under 17. These are the only categories permitted for relationship. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependent link on the right side under Quick Navigation. You will then "Edit" the dependent in question to correct the error. If the dependent relationship is correct, you must choose NOT to take Child Tax Credit for this child by answering 'No' to the question "Do you wish to claim this dependent for Child Tax Credit?" If the dependent relationship is incorrect, you will change the relationship of the child and then Save and Continue. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0372 is generally received in conjunction with another error. It states that you do not have a dependent eligible for child tax credit. The two most common errors received with this error are, 1) your dependents name and SSN do not match, or 2) your dependent has already been claimed by someone else. Correcting this second error will usually correct error code 0372. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependent link on the right side under Quick Navigation where you will "Edit" the dependent in question to correct the error. The IRS identifies an individual with three pieces of data – SSN, Date of Birth and the first 4 letters of your last name. If even one of these items does not match the IRS will not accept the return. If you have verified that the information was entered correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for this dependent and will have to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0373 is generally received in conjunction with another error. The two most common errors received with this error are, 1) your dependents name and SSN do not match, or 2) your dependent has already been claimed by someone else. Correcting this second error will usually correct error code 0373. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependent link on the right side under Quick Navigation where you will "Edit" the dependent in question to correct the error. The IRS identifies an individual with three pieces of data – SSN, Date of Birth and the first 4 letters of your last name. If even one of these items does not match the IRS will simply not accept the return. If you have verified that the information was entered correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for this dependent and will have to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
A student's SSN can only be used once to claim EITHER the Hope OR Lifetime Learning credit. This error indicates that either you have entered the SSN more than once for a credit, or tried to claim both credits. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Credits tab on the top of the page and then the Education Credits link on the right under Quick Navigation where you will correct your error. A SSN can only be used once per tax season to claim EITHER the Hope OR Lifetime Learning credit. You will need to Delete the credit you wish to remove. If you have more than one student to claim education credits for simply “Edit” the incorrectly claimed credit and choose the appropriate SSN from the drop down box provided. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0384 indicates that your adjusted gross income is greater than the allowed amounts in order to claim Education Credits. If you adjusted gross income is greater than the amounts listed below you will not be allowed to claim an education credit this tax season. If your filing status is married filing joint, your adjusted gross income must be less than $103,000 in order to claim education credits. If your filing status is single or head of household, your adjusted gross income must be less than $51,000 to claim education credits. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Credits tab on the top of the page and then the Education Credits link on the right side under Quick Navigation where you will correct this error. If your adjusted gross income is greater than the amounts listed above for your filing status you will need to Delete the education credit entry. If your adjusted gross income is Not greater than the amounts listed above you will need to Edit your education credit to verify your entries are correct. If your entries are correct please contact Customer Service for assistance. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0387 indicates that your education credits exceed the amounts allowed by the IRS. The total of Education Credits can not exceed $6500. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Credits tab on the top of the page and then the Education Credits link on the right side under Quick Navigation. You will then Save and Continue to the Education Credits summary screen where you will Edit the affected dependent and make the necessary corrections. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0388 indicates that your filing status is married filing separate and you have entered a student loan interest deduction. You are not eligible to claim student loan interest on your return when your filing status is married filing separate. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Filing Status link on the right side under Quick Navigation to correct your filing status. If your filing status was entered correctly and you are in fact not eligible for this deduction you will need to remove it by clicking on the Adjustments tab on the top of the page. You will first need to uncheck the box to the left of the Student Loan Interest Deduction on the Adjustment checklist and then click Save and Continue. You will then need to click on the Student Loan Interest link on the right under Quick Navigation where you will Delete the actual entry. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0389 indicates you have entered a Student Loan Interest Deduction that exceeds $2500. The maximum deductible interest on a qualified student loan is $2,500 per return. If you are a taxpayer whose return status is married filing jointly, you are allowed to deduct the full $2,500 only when your modified adjusted gross income (MAGI) is $100,000 or less. If your MAGI is more than $105,000, but less than $135,000, the amount of your student loan interest deduction is gradually reduced. The instructions for Form 1040 (PDF) will assist you in computing the deduction. For taxpayers whose filing status is single, head of household, or qualifying widow(er), the full $2,500 deduction is allowed for MAGI levels equal to or below $50,000. For MAGI between $50,000 and $65,000, the deduction amount is gradually reduced. The instructions for Form 1040 (PDF) will assist you in computing the deduction. You are not eligible to claim the deduction if your MAGI amount is $65,000 or more, if you file as married filing separately, if you are claimed as a dependent, or if the loan is from a related party or a qualified employer plan. For more information, refer to Publication 970, Tax Benefits for Education, Chapter 4; Tax Topic 505, Interest Expense; and Tax Topic 513, Educational Expenses.. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started you return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Adjustments tab on the top of the page followed by the Student Loan Interest Deduction link on the right under Quick Navigation where you will need to Delete your Student Loan Interest entry. If you have reviewed your return and feel you are entitled to this deduction please contact Customer Service for assistance. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0450 indicates that the name of the nondeductible IRA and the SSN of the taxpayer with the IRA were not both entered and are both required. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Adjustments tab on the top of the page and then the IRA Deduction link on the right side under Quick Navigation. You will then save and continue to the IRA summary page where you will Edit your IRA entry and make your corrections. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Primary Taxpayer link on the right side under Quick Navigation to correct this error. If you have entered your name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for you and will need to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0501 indicates that the SSN entered for EIC (dependent) does not match the year of birth and/or name from the IRS records. The IRS uses the first four letters of your last name to verify your SSN. Your dependent’s name and SSN must be entered exactly as it appears on their social security card. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependent link on the right side under Quick Navigation where you will Edit your dependent to make the correction. Please note that you must first clear the entire social security number and then re-enter it to make the correction on our site. If you have entered your dependent’s name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for your dependent and will have to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0502 indicates that the EIN (Employer ID Number) located in box B of your W-2 is incorrect. If you have entered more than one W-2 you will need to verify the EIN on all forms as the IRS does not advise the specific W-2 in error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Income tab on the top of the page, followed by the Wages, Salaries & Tips link on the right side under Quick Navigation. You will then click on the W-2 link to Edit all W-2’s entered as the IRS does advise which form is incorrect. If you entered your EIN exactly as it appears on your W-2 please verify that you have also entered your employers name correctly. If you determine that your entries were correct you will need to contact your employer for clarification. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0503 indicates that the Secondary (spouse) taxpayers name and SSN do not match the IRS records. The IRS uses the first four letters of your last name to verify your SSN. Your name and SSN must be entered exactly as it appears on your social security card. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Filing Status link on the right side under Quick Navigation and then save and continue to the Spouse Information screen to correct this error. If you have entered your spouse’s name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for your spouse and will need to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0504 indicates that one of your dependent’s name and SSN does not match the IRS records. The IRS uses the first four letters of your last name to verify the SSN.
Next, select the Dependent’s link on the right side under Quick Navigation where you will “Edit” your dependent to correct this error. Please note that you must first clear the entire social security number and then re-enter it to make the correction on our site. If you have entered your dependent’s name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for your dependent and will have to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0505 indicates that your employer’s EIN (Employer ID Number) was issued in the current tax year meaning this business was just started and will not be in the IRS database for e-file. This disqualifies you from e-file, you will need to print, sign, and mail in your return this year only. Please note you must send copies of all income reporting forms, W-2's, 1099's, etc. when paper filing. You will be eligible for e-file using this EIN next tax season. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Tax Summary tab on the top of the page. You will save and continue to the Examine, Verify and Print screen to print your forms for mailing. Please note that you must also include all income reporting documents, W-2’s, 1099’s, etc when paper filing. On the right side, under Statements, you will find a link with the IRS address information for your Federal return. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0505 indicates that one of the qualifying individual's SSN on your return has already been claimed for EIC (Earned Income Credit) on another return, meaning that someone else has already claimed the credit for this individual. Please first verify the information you entered for this individual to ensure it was entered correctly, as that is a very common cause of this error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependent link on the right side under Quick Navigation where you will Edit your dependent to make any necessary corrections. If you are not entitled to claim this dependent this tax season answer No to the question – Do you want to claim this person for EIC? If you are entitled to claim this dependent this tax season for EIC you will need to paperfile your return in order to dispute the issue with the IRS. You will do this by selecting the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all income reporting documents, W-2’s, 1099’s, etc, when paper filing. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0507 indicates that one of the dependent’s SSN on your return has already been claimed as a dependent on another return, meaning that someone else has already claimed the credit for this individual. Please first verify the information you entered for this individual to ensure it was entered correctly, as that is a very common cause of this error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependent link on the right side under Quick Navigation where you will Edit your dependent to make any necessary corrections. If you are not entitled to claim this dependent this tax season answer No to the question – Do you want to claim this person as a dependent? If you are entitled to claim this dependent this tax season you will need to paperfile your return in order to dispute the issue with the IRS. You will do this by selecting the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all income reporting documents, W-2’s, 1099’s, etc, when paper filing. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0508 indicates that either the primary taxpayer’s SSN has been claimed as a spouse on another return with the filing status Married Filing Jointly or the secondary taxpayer’s SSN has been claimed as a primary taxpayer on a return already filed with the IRS. Please first verify the information you entered for the primary or secondary taxpayer to ensure it was entered correctly, as that is a very common cause of this error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Primary Taxpayer Information link on the right side under Quick Navigation to make any necessary corrections. Please note that you must first clear the entire social security number and then re-enter it to make the correction on our site. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0509 indicates that a dependent SSN that you are attempting to claim on your return has already been used as a Secondary (spouse) SSN on an accepted return. Or the secondary (spouse) SSN was previously used as a dependent SSN or qualifying SSN for EIC on an accepted return. Please first verify the information you entered for this individual to ensure it was entered correctly, as that is a very common cause of this error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependent’s link on the right side under Quick Navigation to make any necessary corrections to your dependent entries. Or select the Filing Status link to make a correction to your secondary (spouse) entries. The secondary SSN can not be listed as a dependent or a qualifying person for credits on another return. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0510 in sequence 10 or 30 indicates that someone else has claimed the primary or secondary SSN on an accepted tax return. There are two common causes of this error: 1) you have incorrectly entered a SSN on your return or 2) a parent has claimed the primary or secondary taxpayer as a dependent. Please first verify the information you entered for this individual to ensure it was entered correctly, as that is a very common cause of this error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Exemptions link on the right side under Quick Navigation. If you or your spouse can be claimed as a dependent on a parent’s return you will need to answer No to the appropriate Exemption question. Whoever provided more than half of the care and keeping of this individual has the right to the exemption. If the SSN was entered incorrectly, you must remove the entire number and then re-enter it to make the correction on our site. If no one else could have claimed you on a return please first verify your entries are correct. If your entries were correct you will be required to paperfile this tax season to dispute the exemption with the IRS. You will do this by clicking on the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all income reporting documents, W-2’s, 1099’s, etc, when paper filing. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0510 in sequence 175, 185 or 195 indicates that one of your dependent’s SSN has already been claimed on another, accepted tax return. The sequence number indicates which dependent has already been claimed. Please first verify the information you entered for this individual to ensure it was entered correctly, as that is a very common cause of this error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependents link on the right side under Quick Navigation where you will Edit the dependent in question. If you did not indent to claim this individual as a dependent simply answer 'No' to the question –"Do you want to claim this person as a dependent to correct this error." If the SSN was entered incorrectly, you must remove the entire number and then re-enter it to make the correction on our site. If the SSN was in fact entered correctly and no one should have claimed this dependent you will be required to paperfile this year to dispute the claim with the IRS. You will do this by clicking on the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all tax reporting documents, W-2’s, 1099’s, etc, when paper filing. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0511 indicates that the Primary taxpayer’s SSN has already been used on a return with the filing status of Married Filing Separate. Your filing status on this return is not Married Filing Separate causing your return to be rejected. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Primary Taxpayer Information link on the right side under Quick Navigation. To correct this error you are required to also use the filing status Married Filing Separate OR Head of Household. If your filing status was in fact Married Filing Separate and you still received this error code you will be required to paperfile this year. You will do this by clicking on the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all income reporting documents, W-2’s, 1099’s, etc, when paper filing. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0512 indicates that the name and SSN for the qualifying person on form 8863 (Education Credits – Hope & Lifetime Learning Credits) do not match the IRS records. Please first verify the information you entered for the education credit to ensure it was entered correctly, as that is a very common cause of this error. Please note, the IRS identifies an individual with three pieces of data - SSN, DOB and first four letters of the last name. If even one of these items does not match the IRS will not accept the return. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Credits tab on the top of the page followed by the Education Credit link on the right side under Quick Navigation where you will “Edit” your entry to make the correction. Please note that on our site you are required to remove the SSN completely and then re-enter it to make the correction. If you have entered your dependent’s name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for your dependent and will have to use this data in order to e-file. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0513 indicates that your spouse’s SSN has already been used as a secondary SSN on another return. There are two common causes of this error: 1) you have incorrectly entered a SSN on your return or 2) you already filed a return with another company or paper filed. If you are trying to file an amended return you can not do this electronically. You can use our service to prepare an amended return, however you would need to paper file Form 1040X. Please first verify the information you entered for this individual to ensure it was entered correctly. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Filing Status link on the right side under Quick Navigation and then save and continue to the Spouse Information page to correct this error. If you have entered your spouse's name and SSN correctly you will be required to paperfile this tax season. You will do this by clicking on the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all tax reporting documents, W-2's, 1099's, etc, when paper filing. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0515 indicates that the IRS already has an accepted return on file for your SSN. There are two common causes of this error: 1) you have incorrectly entered a SSN on your return or 2) you already filed a return with another company or paper filed. If you are trying to file an amended return you can not do this electronically. You can use our service to prepare an amended return, however you would need to paper file Form 1040X. Please first verify the information you entered for this individual to ensure it was entered correctly. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Primary Taxpayer link on the right side under Quick Navigation to correct this error. If you have entered your name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for you and will need to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0516 indicates the name and SSN of the primary taxpayer does not match the IRS records. Your state return is forwarded through the IRS as a State Only return and must first pass their preliminary checks. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Primary Taxpayer link on the right side under Quick Navigation to correct this error. If you have entered your name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for you and will need to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. Once you have made your correction, click Save and Continue. Next, select the State tab at the top of the page, where you will "Edit" your state return. Save and Continue through the entire state interview in order for the correction to update within the system. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0522 indicates that your date of birth does not match the IRS records. The IRS uses the first four letters of your last name to verify your date of birth. Please first verify the information you entered to ensure it was entered correctly, as that is a very common cause of this error. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Primary Taxpayer link on the right side under Quick Navigation to correct this error. If you have entered your name and date of birth correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for you and will need to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. This error may go undetected when you file by paper - or even electronically (as the file mode used by many preparers), but is caught when you file online because it acts as a signature. An error like this may cause you problems down the road, so it is important to correct it now. The IRS may inform you that it takes 6-8 weeks for corrections to be entered into their database. However, it has been our experience that the timeframe is unpredictable. Thus, it may be in your best interest to paper file this year, as well as contacting the Social Security Administration (who will in turn contact the IRS). Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0523 indicates that your Spouse/Secondary’s date of birth does not match the IRS records. The IRS uses the first four letters of your last name to verify your date of birth. Please first verify the information you entered for this individual to ensure it was entered correctly, as that is a very common cause of this error.
Next, select the Filing Status link on the right side under Quick Navigation and then save and continue to the spouse/secondary information entry screen to correct this error. If you have entered your spouse/secondary’s name and date of birth correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for your spouse/secondary taxpayer and will need to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc. This error may go undetected when you file by paper - or even electronically (as the file mode used by many preparers), but is caught when you file online because it acts as a signature. An error like this may cause you problems down the road, so it is important to correct it now. The IRS may inform you that it takes 6-8 weeks for corrections to be entered into their database. However, it has been our experience that the timeframe is unpredictable. Thus, it may be in your best interest to paper file this year, as well as contacting the Social Security Administration (who will in turn contact the IRS). Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0524 indicates that the dependent claimed for the Child and Dependent Care Credit did not live with you for the required 184 or more days. The child must have lived with you for more than half of the year. There are exceptions for temporary absences, children who were born or died during the year, children of divorced or separated parents, and kidnapped children. A child who was born or died during the tax year is treated as having lived with you all year if your home was the child’s home the entire time they were alive during the year. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Dependents link on the right side under Quick Navigation where you will “Edit” the dependent in question to correct this error. If the dependent did in fact live with you for more than 184 days please change the answer to the first question – “Did this dependent live with you last year?” – to ‘Yes’. If the dependent did not live with you for more than 184 days you will select the Credits tab at the top of the page to delete the entry. First, you will need to uncheck the box to the left of the Child and Dependent Care Credit link on the Credit checklist. Once you have unchecked the box you will Save and Continue to the Child and Dependent Care Credit screen where you will Delete the entry. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0526 indicates that someone else has already claimed the Child or Dependent Care Credit for one of your dependents. This can happen when there is joint custody of a child and a misunderstanding on who will claim the dependent. The IRS allows a SSN to be claimed only once during each tax year. You may not split the credit for a dependent with another individual. For joint custody purposes you must decide which parent will claim the credit each year. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. If you did not have the right to claim this credit, select the CREDITS tab on the top of the page. First uncheck the box to the left of the Child and Dependent Care Credit link on the Credit Checklist and then save and continue to the Child and Dependent Care Credit screen where you will delete the entry. If you did have the right to claim this credit you will need to paperfile this year to dispute the claim with the IRS. You will do this by clicking on the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all income reporting documents, W-2’s, 1099’s, etc, when paperfiling. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0528 indicates that the SSN used to claim Education Credits on this return has already been used on another return to claim Education Credits. If this is a dependent’s SSN that is affected by this error it may be that they have filed their own return on which they claimed Education Credits. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the CREDIT tab on the top of the page to correct this error. If you did not intend to claim this credit you will first uncheck the box to the left of the Education Credits link and then save and continue to the Education Credits screen where you will Delete the entry. If no one else has the right to claim this credit you will be required to paperfile this tax season to dispute the credit with the IRS. You will do this by clicking on the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all income reporting documents, W-2’s, 1099’s, etc, when paperfiling. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
This error is stating that a return has already been accepted with this DCN (Declaration Control Number). The DCN on your return has been used on a previously accepted electronic return for the current processing year. (This is usually due to a double-transmission.) Please contact customer service for assistance using the links provided at the bottom of this screen.
Error code 0600 indicates that the IRS is requiring you to file Form 8862 to claim EIC (Earned Income Credit) due to a prior disallowance. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Payments tab on the top of the screen where you will save and continue to the Form 8862 – Earned Income Credit After Disallowance screen where you will answer Yes to the question to correct this error. If you feel that this is not correct and you have not been disallowed in a previous years' filing, you may contact the IRS at 1-800-829-1040. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0603 indicates that you are required to file Form 8862 for EIC Eligibility after a prior disallowance and answer ‘Yes’ to the “Qualifying child of another person question”. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Payments tab on the top of the screen where you will save and continue to the Form 8862 – Earned Income Credit After Disallowance screen. Answer ‘Yes’, you were disallowed EIC in a prior year and wish to reclaim and then save and continue to the screen that asks if this is a “Qualifying child of another person?” where you will answer ‘Yes’ to the question to correct this error. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Primary Taxpayers Information link on the right side under Quick Navigation. Here you will either change the address to your stateside address in order to claim EIC or correct the foreign state if you no longer wish to make the claim for EIC. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error code 0674 indicates that the PIN number listed is less than 5 digits. You must enter a 5 digit PIN number. Please note that you can not use all zero’s. Error code 0675 indicates that the PIN number listed has invalid characters. Numbers are the only characters allowed for the Self Selected PIN. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Miscellaneous tab on the top of the page. Then select the Self Selected PIN link on the right side under Quick Navigation where you will make your correction. Please note that you will need to remove the PIN number completely and re-enter a valid PIN number to make a correction on our site. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
Error 0677 states that the Primary Taxpayer is ineligible to use the PIN program because they are under the age of 16 and have never filed a tax return. Error 0678 states that the Secondary Taxpayer is ineligible to use the pin program because they are under the age of 16 and did not file a tax return in the previous year. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Miscellaneous tab on the top of the page. Then select the Self Selected PIN link on the right side under Quick Navigation where you will chose the second option – “I do not know these values. I would like to use Form 8453-OL.” Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
This error indicates that the Prior Year AGI (Adjusted Gross Income) amount entered for the self selected PIN does not match the information from the IRS. Error code 0679 indicates the error is with the Primary Taxpayer. Error code 0680 indicates the error is with the Secondary Taxpayer. From our homepage, www.olt.com, choose the Correct My Rejected Return link on the right under Quick Links. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in you will use the Quick Navigation links located above the online interview. This will allow you to navigate the site without having to save and continue through each page. Next, select the Miscellaneous tab on the top of the page. Then select the Self Selected PIN link on the right side under Quick Navigation where you will correct this error. Please note: if you filed a joint prior year return, the AGI for you and your spouse will be the same amount, however, the PIN for each of you must be different. If you do not know the correct amount of your prior year AGI you will need to select the second option – “I do not know these values. I would like to use Form 8453-OL.” You will be required to print and mail Form 8453-OL once your return has been accepted. Once you have made your correction you will then save and continue to the end of your return and resubmit. *We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
