"Our goal is to make your tax return preparation
simple, fast and accurate!"Look for "help buttons" that are provided throughout the online interview to assist with questions you might have on specific pages. If the help button information doesn't fully answer your question, we offer many customer support options!
Comprehensive Knowledge Base - Search our knowledge base to answer questions on credits, deductions, etc.
Customer Service FAQs - Review frequently asked questions about our site.
Federal Error Code Help - If you do not understand your federal error code or where to go in the online interview to correct your error, view our Federal Error Code Help page.
E-mail - If you would like to ask one of our customer service agents a question about your return or our site, just send us an email.
*Responses are usually received within 24-48 hours.
Live Chat - If you have a question or problem with the site or your return that needs immediate assistance, just choose to escalate to a live chat with our customer service agents.
*Chat hours during tax season are Monday thru Sunday, 7am to 11pm CST. During off tax season, chat is open Monday thru Friday, 8am to 5pm CST.
IRS Toll Free Contact Numbers - The IRS provides toll free numbers for individuals and businesses with questions relating to their income tax return or refund.
We offer phone support during office hours at (816) 232-0095 OR (888)OLT-4-TAX. Office hours are 8am to 4pm Monday thru Friday CST.
* Phone support is limited and is very busy during peak filing season.
If you are interrupted or unable to complete your tax return preparation, OnLine Taxes saves your information up to the last page you saved on. You will simply log out and when you return, select the Continue My Return link in the homepage and login using the username and password you created.
*Please note, when you log back into your return, it will always take you to the beginning of the online interview. Use the tabs to get right back to where you left off.
Remember, "Our goal is to make your tax return
preparation simple, fast and accurate!"
