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If you are experiencing a tax problem with the OnLine Taxes website you may contact our Customer Service Department to assist you.
If your tax problem is more in depth you will need to consult the IRS and/or perhaps a CPA. IRS Topic 104 - Taxpayer Advocate Program – Help for Problem Situations While the IRS strives to provide accurate and complete service, some taxpayers experience delays in having Federal tax problems resolved. Other taxpayers may be suffering or about to suffer a significant hardship because of the way Internal Revenue laws are being carried out. If you are faced with such circumstances, you can get help from the Taxpayer Advocate Program. Before requesting this assistance, you should first attempt to use existing administrative or formal appeal procedures that are available to help you. Most tax problems are resolved through regular channels. However, if any of the following circumstances apply to you, you may ask for assistance from the Taxpayer Advocate Program:
If one or more of the above applies to you, the Taxpayer Advocate may issue a Taxpayer Assistance Order to suspend, delay, stop, or speed up IRS actions to relieve your hardship. While Taxpayer Advocates cannot change the tax law or make a technical tax decision, they can clear up tax problems that resulted from previous contacts and ensure that your case is given a complete and impartial review. You may gain quick access to the Taxpayer Advocate Program by calling their toll–free number 1–877–777–4778, or you can call or write to your local Taxpayer Advocate, whose address and phone number should be listed in your local telephone directory. If you write, please be sure to include your social security or employer ID number, your return address and a telephone number where you can be reached during the day. Include with your letter copies of any correspondence you have received from the IRS.
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