(Effective April 19, 2011)
Information Collection and Use of Personal Information
We collect Personal Information from you for the purpose of providing the Web Site, Software, and Services. Further, we use your Personal Information to allow you to prepare and file tax returns, collect your tax refund, and use the other Services that we offer.
Tax Information – We collect the information that you provide to us when you complete and file any tax return using the Software and the Services. This information includes, but is not limited to: your name, e-mail address, social security number, address, income, dependents, and other financial information.We may also use this information to contact you regarding your use of the Services. Further, if you make a claim for a refund under the limited warranty in the Agreement, we will use any Personal Information that you have provided in order to evaluate your claim.
You may review and change this Personal Information at any time before the IRS or state taxing authority accepts your tax return by simply logging on to the Web Site and accessing your tax return. After the IRS or state taxing authority accepts your tax return, you cannot change the Personal Information contained in that tax return. The only exception is changing your e-mail address, a “change e-mail address” link is provided on your status screen after you log into your account. However, you may access that tax return through your account on the Web Site up until October 20 of the next tax year following acceptance by the applicable taxing authority
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements
Registration Information – When you register to use the Software and the Services or simply register to receive the On-Line Taxes newsletter, we collect your name and e-mail address to provide you with the On-Line Taxes newsletter. Out of respect for your privacy if you wish to be removed from the newsletter list,simply click the "unsubscribe" link on the On-Line Taxes newsletter. If you register to use the Services and the Software, we will also use this information to provide you with customer service. We will likely send you a welcoming e-mail verifying you have entered a valid e-mail address. Also, we will likely send a yearly e-mail reminder to return to On-Line Taxes to complete your latest tax return. If you no longer want to receive the reminder e-mails simply click the "unsubscribe" link in the e-mail. For service related e-mails i.e. your tax return status you will not be able to unsubscribe. You must contact Customer Service if you no longer wish to receive service related e-mails. If you request to be removed from the service related e-mails list the only way to obtain the status of your tax return filed with us is to log into your account on the Web Site(s). If you need to change your e-mail address and you have an accepted return, a link is provided on your status screen after you log into your account. Contact On-Line Taxes Customer Service if you believe that you have provided On-Line Taxes with an incorrect e-mail address or if you need further e-mail address correction assistance..
Financial Information – We collect credit card, banking, and other financial information ("Financial Information") from you in order to allow you to pay to use the Software and Services and, in some cases, to receive your tax refund via direct deposit. You will know when we are collecting Financial Information from you, because you will provide it to us via the Web Site. At times, however, we will obtain relevant information that we need from third parties. For example, if you choose to pay with a credit card, you will need to provide us with your credit card information. As another example, if you choose to receive your refund through direct deposit, you must provide us with your bank information. We do not use Financial Information for anything other than to process transactions. If you would like to review or request changes to your Financial Information, please contact On-Line Taxes Customer Service and we will allow you to review your Financial Information and we will make any changes that we believe are applicable..
Disclosure of Personal Information
We will generally not disclose your Personal Information to unaffiliated third parties. Specifically, we do not share, sell or rent your Personal Information to third-party advertisers, "spammers", or anyone else who we know will use it for their own advertising or marketing purposes. We will, however, disclose your Personal Information under the limited circumstances listed below:
Third-Party Providers - We may disclose certain Personal Information to third-party service providers who help us maintain the Web Site, Software, or the Services through the Web Site. For example, Santa Barbara Bank and Trust provides refund anticipation loans and "pay from refund" services. If you request either of these services, we will disclose the Personal Information contained in your tax return to them so that they can process and evaluate your request for these services. We will also disclose your Financial Information to the institutions and companies who will process your payment for the Services. We use Right Now to host our customer service pages. They do not have access or control of your Personal Information entered on these pages and they may not use it for their promotional purposes. Where possible, we will take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information on our behalf.
Tell-A-Friend - We may offer a referral service in order for you to inform a family member or friend about our Web Site. If you choose to participate in the referral service, we will ask you for your family member or friend’s name and e-mail address. We will automatically e-mail your family member or friend inviting him or her to visit our website and we will use your name and e-mail address to inform your family member friend that you referred them to us. Your family member or friend may unsubscribe from our database by clicking the unsubscribe link in the referral e-mail.
Emergencies and Disclosure Required by Law - We reserve the right to disclose your Personal Information without your consent to prevent an emergency, to protect or enforce our rights, to protect or enforce the rights of a third-party, as required or permitted by law (including, without limitation, to comply with a subpoena or court order), in response to an inquiry or request from regulatory authorities, or to protect against fraud. You should note that the taxing authorities frequently request information regarding our users’ use of the Software and Services, and we comply with such requests.
SSL and Data Security
Our Web Site uses Secure Socket Layer (SSL) encryption using a Verisign certificate to protect Personal Information. We restrict access to our users’ information that we keep in our offices. Only employees who need such information to perform a specific job are granted access to it.
We cannot and do not act as insurers of the security of your Personal Information, particularly when it is transmitted over the Internet. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond our reasonable control.
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails you may follow the unsubscribe instructions found in the email communications we send.
A Note About Children’s Privacy
The Web Site, Software, and Services are intended for users ages eighteen and older. Individuals under eighteen years old are not allowed to use the Web Site, Software, or Services. Accordingly, we will not knowingly collect or use any Personal Information from individuals we know to be under the age of eighteen. In addition, if notified, we will delete any Personal Information in our database that originates from anyone under the age of eighteen. However, a parent or guardian may input data for a taxpayer under the age of eighteen.
Better Business Bureau
Your trust is important to us. By participating in the Council of Better Business Bureau's BBBOnLine ® Reliability Program we have made a commitment to meet the programs' strict requirements regarding how we treat your information. Further information about this program is available at www.bbbonline.org.
Live Chat.. We provide a live chat feature on the Web Site (s). This feature collects your name and e-mail address. We use this information soley to communicate with you regarding your inquiry. We use Right Now to host our customer service pages. They do not have access or control of your Personal Information entered on these pages and they may not use it for their promotional purposes.
QUESTIONS? If you have any questions or concerns, you can contact our Customer Service Department or you can send a letter to: On-Line Taxes, Inc., 724 Jules Street, Saint Joseph, MO 64501.