OnLine Taxes Professional Customer Service

QUICK LINKS

Your Return

Start a New 2006 Tax return
Login to My 2006 Tax Return
Correct My Rejected Return
File an Amended Return
Status of My Tax Refund
Access My Prior Year Return

Form

IRS Tax Forms/Publications
State Tax Forms/Publications

Questions

What is E-File?
IRS FAQ's

More Information

OnLine Taxes State Home Page
OnLine Taxes Guarantee
OnLine Taxes Newsletter
Media Center
Affiliates/Partnerships
Privacy/Security
Site Limitations

IBM and e-business Mark are TM's of IBM Corp.

"Our goal is to make your tax return preparation
simple, fast and accurate!"

Customer Support Options

If you have questions or concerns about OLTPRO Software, e-filing, deciphering error codes, or technical issues; please contact our customer support team and a qualified customer service representative will assist you.

You must select OnLine Taxes - Professional or Professional Desktop as your Product when searching the knowledge base or using chat and e-mail allowing us to better serve you.

Comprehensive Knowledge Base - Search our knowledge base to answer questions on credits, deductions, etc.

E-mail - If you would like to ask one of our customer service agents a question about your return or our site, just send us an email.
*Responses are usually received within 24-48 hours.

Live Chat - If you have a question or problem with the site or your return that needs immediate assistance, just choose to escalate to a live chat with our customer service agents.
*Chat hours during tax season (January 10th-April 20th) are Monday thru Sunday, 7am to 11pm CST. During off tax season, chat is open Monday thru Friday, 8am to 5pm CST.

IRS Toll Free Contact Numbers - The IRS provides toll free numbers for individuals and businesses with questions relating to their income tax return or refund.

Phone Support - We offer phone support during office hours at (816) 232-9095 OR (877)OLT-4-PRO. Office hours are 8am to 4pm Monday thru Friday CST.
* Please be advised, phone support is limited and is very busy during peak filing season.

You can conveniently access all of your customer support correspondence in one place by logging in to your customer service account. From your customer service account you can also search the knowledge base and submit an email question or request a live chat.
*Login information for your Customer Service Account is different than your login information for OnLine Taxes income tax return. If you have not yet created your customer service account, select Create a New Account.

Click here for help on how to use OnLine Taxes customer service options.