(Effective January 29, 2014 Updated Last on January 5, 2018)
Information Collection and Use of Personal Information
We collect Personal Information from you for the purpose of providing the Web Site, Software, and Services. Further, we use your Personal Information to allow you to prepare and file tax returns, collect your tax refund, and use the other Services that we offer.
Tax Information - We collect the information that you provide to us when you complete and file any tax return using the Software and the Services. This information includes, but is not limited to: your name, e-mail address, social security number, address, income, dependents, and other financial information. We may also use this information to contact you regarding your use of the Services. Further, if you make a claim for a refund under the limited warranty in the Agreement, we will use any Personal Information that you have provided in order to evaluate your claim.
Upon request OnLine Taxes will provide you with information about whether we hold any of your personal information. You may review and change this Personal Information at any time before the IRS or state taxing authority accepts your tax return by simply logging on to the Web Site and accessing your tax return. After the IRS or state taxing authority accepts your tax return, you cannot change the Personal Information contained in that tax return. The only exception is changing your e-mail address, a "change e-mail address" link is provided on your status screen after you log into your account. However, you may access that tax return through your account on the Web Site up until October 20 of the next tax year following acceptance by the applicable taxing authority
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will respond to your request within 10 business days.
Registration Information - If you register to use the Services and the Software, we collect your name and e-mail address and we will use this information to provide you with customer service. We will likely send you a welcoming e-mail verifying you have entered a valid e-mail address. Also, we will likely send a yearly e-mail reminder to return to On-Line Taxes to complete your latest tax return. If you no longer want to receive the reminder e-mails simply click the "unsubscribe" link in the e-mail. For service related e-mails i.e. your tax return status you will not be able to unsubscribe. You must contact Customer Service if you no longer wish to receive service related e-mails. If you request to be removed from the service related e-mails list the only way to obtain the status of your tax return filed with us is to log into your account on the Web Site(s). If you need to change your e-mail address and you have an accepted return, a link is provided on your status screen after you log into your account. Contact On-Line Taxes Customer Service if you believe that you have provided On-Line Taxes with an incorrect e-mail address or if you need further e-mail address correction assistance.
Financial Information - We collect credit card, banking, and other financial information ("Financial Information") from you in order to allow you to pay to use the Software and Services and, in some cases, to receive your tax refund via direct deposit. You will know when we are collecting Financial Information from you, because you will provide it to us via the Web Site. At times, however, we will obtain relevant information that we need from third parties. For example, if you choose to pay with a credit card, you will need to provide us with your credit card information. As another example, if you choose to receive your refund through direct deposit, you must provide us with your bank information. We do not use Financial Information for anything other than to process transactions. If you would like to review or request changes to your Financial Information, please contact On-Line Taxes Customer Service and we will allow you to review your Financial Information and we will make any changes that we believe are applicable.
Disclosure of Personal Information
We will generally not disclose your Personal Information to unaffiliated third parties. Specifically, we do not share, sell or rent your Personal Information to third-party advertisers, "spammers", or anyone else who we know will use it for their own advertising or marketing purposes. We will, however, disclose your Personal Information under the limited circumstances listed below:
Third-Party Providers - We may disclose certain Personal Information to third-party service providers who help us maintain the Web Site, Software, or the Services through the Web Site. For example, Tax Products Group (TPG) provides "pay from refund" services. If you request either of these services, we will disclose the Personal Information contained in your tax return to them so that they can process and evaluate your request for these services. We will also disclose your Financial Information to the institutions and companies who will process your payment for the Services. We use Right Now to host our customer service pages. They do not have access or control of your Personal Information entered on these pages and they may not use it for their promotional purposes. Where possible, we will take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information on our behalf.
Emergencies and Disclosure Required by Law - We reserve the right to disclose your Personal Information without your consent to prevent an emergency, to protect or enforce our rights, to protect or enforce the rights of a third-party, as required or permitted by law (including, without limitation, to comply with a subpoena or court order), in response to an inquiry or request from regulatory authorities, or to protect against fraud. You should note that the taxing authorities frequently request information regarding our user's use of the Software and Services, and we comply with such requests. If On-Line Taxes, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. In certain situations, OnLine Taxes may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
SSL and Data Security
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We restrict access to our user's information that we keep in our offices. Only employees who need such information to perform a specific job are granted access to it.
We cannot and do not act as insurers of the security of your Personal Information, particularly when it is transmitted over the Internet. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond our reasonable control. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at email@example.com.
As is true of most web sites, we gather certain information automatically and store it in log files. We collect information from you that cannot be easily used to personally identify you in most cases, such as your browser type and the URL of the previous web site you visited. We use this information to analyze trends, administer the Web Site, track a user's movement, and gather broad demographic information for aggregate use. Further, our server is hosted by IBM, and IBM monitors traffic for the purposes of maintaining the security of our Web Site. We may set an indicator (cookie) on your computer to assist in gathering the information. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve site functionality.
A Note About Children's Privacy
The Web Site, Software, and Services are intended for users ages eighteen and older. Individuals under eighteen years old are not allowed to use the Web Site, Software, or Services. Accordingly, we will not knowingly collect or use any Personal Information from individuals we know to be under the age of eighteen. In addition, if notified, we will delete any Personal Information in our database that originates from anyone under the age of eighteen. However, a parent or guardian may input data for a taxpayer under the age of eighteen.
Better Business Bureau
Your trust is important to us. By participating in the Council of Better Business Bureau's BBBOnLine ® Reliability Program we have made a commitment to meet the programs' strict requirements regarding how we treat your information. Further information about this program is available at www.bbbonline.org.
Customer SupportLive Chat.. We provide a live chat feature on the Web Site (s). This feature collects your name and e-mail address. We use this information solely to communicate with you regarding your inquiry. We use Live Help Now to host our customer service pages. They do not have access or control of your Personal Information entered on these pages and they may not use it for their promotional purposes.
QUESTIONS? If you have any questions or concerns, you can contact our Customer Service Department or you can send a letter to: On-Line Taxes, Inc., 724 Jules Street, Saint Joseph, MO 64501.