Help / Customer Service For Your Tax Return Preparation
"Our goal is to make your tax return preparation simple, fast and accurate!"
Help buttons are provided throughout the Online Interview to assist with questions you have on that page. If this does not answer your question, we offer many other customer support options to assist you.
If you would like to ask one of our customer service agents a question about your return or our site, just send us an email.
*Responses are usually received within 24-48 hours.
If you have a question or problem with the site or your return that needs immediate assistance, just choose to escalate to a live chat with our customer service agents. This option is available with the PREMIUM Edition Service. Access from the Customer Service Live Help link once you are logged into your return.
*Chat hours during tax season (January 25th - April 18th) are Monday thru Sunday, 8am to 10pm CST. During off tax season, chat is open Monday through Friday, 8am to 5pm CST.
The IRS provides toll free numbers for individuals and businesses with questions relating to their income tax return or refund.
OLT Phone Support
OnLine Taxes phone support is provided for www.olt.com customers only. We do not provide information on your Federal or State refunds. Those calls must be made directly to the IRS or State DOR. We offer phone support during office hours from 8am to 5pm Monday thru Friday CST. This option is available with the PREMIUM Edition. Access from the Customer Service Live Help link once you are logged into your return for more information.
* Please be advised, phone support is limited and is very busy during peak filing season.
We list our top 10 tips to help you be organized and prepared to file your tax return.
If you are interrupted or unable to complete your tax return preparation, OnLine Taxes saves your information up to the last page you saved on. You will simply log out and when you return, select the Login to My Income Tax Return link in the homepage and login using the username and password you created.
*Please note, when you log back into your return, it will always take you to the beginning of the online interview.