The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
OLT 100% GUARANTEE
Confidence built into every return.
OLT's guarantee covers satisfaction, calculation accuracy, certain penalties and interest caused by an OLT software error, rejected-return corrections, and secure handling of customer information-subject to the full limited warranty terms.
Two ways to read the guarantee
Easy-to-read view summarizes the key protections in plain language. Full guarantee as-is preserves the longer legal-style warranty and disclaimer presentation.
Choose how you want to read OLT's Guarantee:
Satisfaction guarantee
The live page says OLT will refund your fees if you are not satisfied, with "no questions asked."
Accuracy warranty
OLT warrants accurate calculations based on the information you provide, subject to the detailed limited-warranty conditions.
Penalty & interest reimbursement
If a qualifying OLT software calculation error causes IRS or state penalties or interest, OLT says it will reimburse those documented amounts.
WHAT OLT PROMISES
Six customer protections, in plain language.
This view makes the headline guarantees easy to scan while keeping the detailed warranty and exclusions available below.
Satisfaction guaranteed
The current page says customers who are not satisfied can receive a refund of their fees.
Free customer service by Email
OLT's guarantee page states that customer service is offered free.
Penalty & interest protection
If a qualifying error is solely attributable to an OLT software or service malfunction, documented IRS or state penalties and interest may be reimbursed.
Amended return guidance
If an OLT mistake causes an error, the page says OLT will help guide you in preparing an amended return to correct it.
No extra fee for rejected-return correction
OLT says it will not charge an extra fee when a rejected return needs to be corrected and resubmitted.
Information protection
The page says customer information is secure and will not be sold or used for other purposes.
The guarantee has conditions.
The headline promises do not replace the Limited Warranty and Disclaimer of Warranties. For example, the warranty does not apply to customer data-entry errors, import errors, failure to follow instructions, failure to review a return, missed deadlines for notifying OLT, or failure to cooperate with a claim.
OLT warrants that its software and services will make accurate calculations based on the information a customer provides. If a calculation error is solely attributable to a malfunction in the software or services, the customer may contact OLT customer service, provide proof of the error and requested supporting information, and receive a refund of the fees paid to use the software and services.
If that qualifying error results in a penalty or interest assessed by the IRS or a state taxing authority, the live warranty says OLT will reimburse the penalty or interest when adequate documentation is provided.
The current warranty lists several exclusions, including:
- Errors caused by incorrect data entry or imported data.
- Failure to follow instructions or review and correct the tax return.
- Any cause other than a malfunction in OLT's software or services.
- Breach of the applicable agreement.
- Failure to notify OLT of penalty or interest within 30 days of assessment.
- Failure to timely file an amended return after OLT provides an update or correction that could reduce or avoid the penalty or interest.
- Failure to reasonably cooperate with OLT in evaluating and processing the claim.
Except for the express limited warranty, the current page says the website, software and services are provided "as is." OLT disclaims additional implied warranties and does not represent or warrant that the software or its output will be uninterrupted, error-free, free of bugs or inaccuracies, meet every customer's requirements, be secure, or operate with every hardware or software configuration.
Think the guarantee applies to your return?
Contact OLT Customer Service and be prepared to provide documentation supporting the error, penalty, interest or fee-refund request.
Full Guarantee As-Is view: For production, this tab should render the exact current guarantee/warranty copy from the same maintained legal-content source used by OLT, so the customer-facing legal text can never drift from the official version.
Online Taxes at OLT.com 100% Guarantee
Online Taxes at OLT.com 100% Guarantee
- Your Satisfaction is Guaranteed - If for any reason you are not satisfied, we will refund you your fees, no questions asked!
- OnLine Taxes at OLT.com proudly offers Free Customer Service by Email!
- If an error is due to an Online Taxes at OLT.com mistake, we will pay your penalties and interest on the resulting amount due.
- If an error is due to an OnLine Taxes at OLT.com mistake, we will help guide you in preparing an amended return to correct the error.
- Online Taxes at OLT.com will not charge an extra fee if you need to make correction and resubmit your rejected tax return.
- Your information is always secure and will never be sold or used for other purposes.
Limited Warranty
On-Line Taxes, Inc. only warrants to you that the software and services will make accurate calculations based on the information that you provide. If an error in such a calculation (an "error") occurs and is solely attributable to a malfunction in the software or services, you may contact On-Line Taxes, Inc. customer service and provide proof of the error and any other information OnLine Taxes reasonably requests to receive a refund of the fees that you paid to use the software and services.
Further, if as the result of such an error, you pay a penalty or interest assessed by the IRS or state taxing authority, OnLine Taxes will reimburse you for such penalty or interest if you provide adequate documentation. Except for those additional rights, which may exist in your jurisdiction, the foregoing remedy is your sole remedy for a breach of this warranty.
The warranty does not apply where the error results from data-entry errors, imported-data errors, failure to follow instructions, failure to review and correct errors, breach of the agreement, late notice of a penalty or interest assessment, failure to timely file an amended return after an OLT update or correction, or failure to reasonably cooperate with OLT's evaluation and processing of the claim.
Disclaimer Of Warranties
With the exception of the foregoing express warranty, the web site, software, and services are provided "as is". On-Line Taxes, Inc. does not represent or warrant that the software, its use or the work product produced with the software will be uninterrupted or error-free, free of bugs or inaccuracies, meet your requirements, be secure, or operate with the configuration, hardware or other software you may use. The company disclaims implied warranties including fitness for a particular purpose, merchantability and non-infringement.